Terms and conditions

1. About us and these terms

The valuefy.ro website is run by VALUEFY S.R.L., an ANEVAR-authorised valuation firm with offices in Timișoara and Cluj-Napoca and a network of partner ANEVAR-authorised valuers across Romania.

By using the website, you accept these terms. If you do not agree with them, please do not use the website.

2. Using the website

You can use the website to find out about our services, to request a valuation quote and to browse the properties on the Real Estate Portal. Please:

• give us accurate information and only send documents you are entitled to use;
• do not send data about other people unless you are entitled to;
• do not use the website or the assistant for spam, to try to get around security measures or to scrape content automatically.

3. Information on the website

The content of the website, including the assistant's replies, is general and for information only. It is not a valuation, nor an opinion on the value of any property. A value can only be given in a valuation report prepared after an inspection and a review of the documents. Information about legislation (for example on taxation) is for guidance only; for your specific situation we recommend you also consult a professional (accountant, lawyer, notary).

4. Requests, quotes and contract

• A request sent through the website does not commit you to anything and does not create a contract.
• After your request we send you a quote setting out the cost, the timeframe and the documents needed.
• The quote becomes binding on both parties only once the valuation contract is signed.
• Unless the contract says otherwise, the timeframe starts once we have all the documents and have been able to carry out the inspection.

5. Valuation reports

Reports are prepared by ANEVAR-authorised valuers in line with the Valuation Standards (SEV) in force. Each report has a stated purpose (for example secured lending, taxation, financial reporting) and one or more intended recipients.

A report may only be used for the purpose and by the recipients stated in it. Any other use, or use by anyone else, is at the user's own risk, and VALUEFY accepts no liability for it. The value in the report applies at the valuation date and under the conditions described in the report.

6. Real Estate Portal

• We list properties for sale on behalf of our clients. The information in the listings is provided by the owners and checked by VALUEFY, but it is descriptive and is not a contractual offer.
• Prices and availability may change without prior notice. The final terms are agreed directly between the parties when the transaction is concluded.
• “0% commission” means that, as the buyer, you pay no brokerage commission to VALUEFY. Other transaction costs (for example notary fees, land registry fees or taxes) are not included.
• Valuation reports for listed properties are sent only after the request has been verified. The report you receive is confidential: you may only use it to assess that property and you may not pass it on to anyone else.

7. Intellectual property

The content of the website (text, the VALUEFY name and logo, graphics, our own photos, the structure of the pages) belongs to VALUEFY or is used under licence. You may not copy, modify or use it commercially without our written permission. You are welcome to share links to our pages, including to listings on the Real Estate Portal.

8. Limitation of liability

We do our best to keep the website working properly and the information up to date, but we cannot guarantee that the website will always be available or error-free. To the extent permitted by law, VALUEFY is not liable for losses arising from the use of the general information on the website or from being unable to access it.

Liability for valuation services is as set out in the valuation contract and by law. Nothing in these terms limits your statutory rights as a consumer.

We are not responsible for the content of external websites linked from our website.

9. Complaints and dispute resolution

If you are not happy with our services, write to us at office@valuefy.ro. We look into every complaint and will reply as soon as possible.

If you are a consumer, you can also contact the Romanian National Authority for Consumer Protection (ANPC) — including through its alternative dispute resolution procedure (SAL) — or use the European Online Dispute Resolution platform (SOL).

10. Governing law and courts

These terms are governed by Romanian law. Disputes that cannot be settled amicably will be resolved by the competent courts for VALUEFY's registered office. If you are a consumer, you may also bring proceedings in the courts provided for consumers by law, including those where you live.

11. Changes and contact

We may update these terms; the current version is always on this page. If you have any questions, email us at office@valuefy.ro or call us on 0766225936. You can find details about personal data in our Privacy policy.